Information We Collect
We collect personal information from users (including providers and people seeking a therapist) when they register on our platform and during their use of the Service. We may also collect personal information from third-party platforms or referrals, subject to the user's consent.
Personal information we collect may include:
- Email address
- Phone number
- Mailing address
- Provider's professional information
- Client's therapy preferences and needs
How We Use Your Personal Information
We use personal information for the following purposes:
- Service delivery: To provide, operate, and improve the Service, establish and maintain user profiles, facilitate connections between providers and clients, and maintain the security of the Service.
- Communication: To send announcements, updates, security alerts, and support messages, and to communicate with users about events or promotions.
- Research and development: To analyze and improve the Service, understand user needs and interests, and personalize user experiences.
- Marketing: To send promotional materials and newsletters. Users may opt out of marketing communications as described in the "Your Choices and Rights" section below.
- Compliance and protection: To comply with legal requirements, protect user rights, privacy, and safety, and prevent unauthorized or illegal activities.
- Creation of anonymous or aggregated data: To create anonymous or aggregated data for analysis, research, and business purposes.
Cookies and Similar Technologies
How We Share Your Personal Information
We may share personal information with the following parties:
- Service providers: Third-party companies that provide services on our behalf, such as IT, customer support, marketing, and analytics.
- Payment processors: For processing payments on the platform. Payment processors may use your payment data in accordance with their privacy policies.
- Professional advisors: Lawyers, auditors, bankers, and insurers, when necessary for the professional services they provide to us.
- Authorities and others: Law enforcement, government agencies, and private parties, as necessary for compliance and protection purposes.
- Business transferees: In the case of mergers, acquisitions, or other corporate changes.
Your Choices and Rights
- Access and update personal information: Users can review and update their account information by logging in to their account.
- Opt-out of marketing communications: Users can opt-out of marketing communications by following the instructions in the email or contacting us.
- Cookie settings: Users can manage cookie settings in their browser.
- Do Not Track: We do not currently respond to "Do Not Track" signals from browsers.
- Declining to provide information: Some services may not be available if a user chooses not to provide certain personal information.
- Account deletion: Users can request account deletion by contacting us.
We employ technical, organizational, and physical safeguards to protect the personal information we collect. However, no system is completely secure, and we cannot guarantee the absolute security of personal information.
International Data Transfer
We are based in the United States and may use service providers located in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your country.
The Service is not intended for use by anyone under the age of 18. If you believe we have collected personal information from a child without parental or guardian consent, please contact us. We will delete the information in accordance with applicable laws if we learn that we have collected such information.
How to Contact Us